This English translation is provided for convenience only. The Polish version of this document is the legally binding one.
Withdrawal from the contract within 14 days without giving a reason and complaints based on non-conformity of the goods with the contract. Deadlines, shipping address, how to submit.
Address for returns and complaints: ATHLECOR sp. z o.o., ul. Chodkiewicza 3/21, 02-593 Warszawa. Email:athlecor@athlecor.pl, tel.: +48 600 060 819. The rules below are §8 and §9 of the Terms of Service in their current wording.
How to submit a return or complaint
A message to athlecor@athlecor.pl with the order number and information on whether it concerns withdrawal from the contract (a return) or a complaint (non-conformity of the goods with the contract).
Return shipment of the goods to: ATHLECOR sp. z o.o., ul. Chodkiewicza 3/21, 02-593 Warszawa. For withdrawal from the contract: within 14 days of submitting the statement.
Response and refund within the deadlines set out in §8 and §9 below: refund of payments within 14 days of receiving the statement, response to a complaint within 14 days of receiving it.
§8. Right of Withdrawal from the Contract (Returns)
The Consumer has the right to withdraw from the contract without giving any reason within 14 days of receiving the goods.
To exercise the right of withdrawal, an unequivocal statement must be submitted (e.g. an email to athlecor@athlecor.pl or a letter to the correspondence address: ul. Chodkiewicza 3/21, 02-593 Warszawa).
The Consumer must return the goods without delay, no later than 14 days from the day of withdrawal from the contract.
ATHLECOR refunds all payments received (including the cost of the cheapest delivery option) without delay, no later than 14 days from receiving the statement (the refund may be withheld until the goods are returned).
The right of withdrawal does not apply, among others, to goods delivered in sealed packaging which, once opened, cannot be returned for health protection or hygiene reasons, if the packaging was opened after delivery (e.g. opened supplements).
§9. Non-conformity of the Goods with the Contract (Complaints)
The Seller is liable to the Consumer for any lack of conformity of the goods with the contract under the rules set out in the Polish Consumer Rights Act (Chapter 5a).
If the goods are not in conformity with the contract, the Consumer may request their repair or replacement. Only when repair or replacement is impossible or would involve excessive costs may the Consumer submit a statement on price reduction or withdrawal from the contract.
Complaints can be submitted by email (athlecor@athlecor.pl) or in writing to the correspondence address.
The Seller will respond to a complaint within 14 days of receiving it.